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Help Desk & Retainer Support

Many Christian churches and ministries around the country enjoy having us on their team as their Help Desk. MBS’ Help Desk retainer service is affordable and will save your ministry money! It does so three ways:

  • When issues come up, you can call or email us for help and recommendations! This keeps you from having to “re-invent the wheel” while also ensuring that new solutions are always a good fit.
  • As an MBS Help Desk Retainer Client you are entitled to use telephone and online support time based on your subscription tier. Usage is analyzed monthly, and you only pay additionally for time used in excess of the help desk support retainer tier you’ve signed up for (we have four levels tiered at four, eight, twelve, and sixteen hours per quarter).
    • Due to retainer discounts, unused time does not roll over from quarter to quarter.
  • As an MBS Help Desk Retainer Client, you get a 10% discount on help desk support time used in excess of your retainer hours. That’s our way of saying thank you for letting us be a member of your team and partnering together in building The Kingdom.
Help Desk

We offer four tiers of Help Desk support time to help you customize your retainer subscription to fit your needs and pre-purchase the amount of time that’s best for you at a huge discount. Here are the details:

  1. Silver: $770/quarter includes up to 4 hours of phone and online support per quarter (a 20% discount!).

  2. Gold: $1440/quarter includes up to 8 hours of phone and online support per quarter (a 25% discount!).

  3. Platinum: $2010/quarter includes up to 12 hours of phone and online support per quarter (a 30% discount!).  
    Additional Platinum Tier Benefit: safer automated Windows patch management.

  4. Diamond: $2670/quarter includes up to 16 hours of phone and online support per quarter (a 30% discount!). 
    Additional Diamond Tier Benefits: safer automated Windows patch management and up to 1k emails delivered through Edify.

Retainer clients get the highest priority response to emails and phone calls. Our goal is simple: to empower you and your team to build The Kingdom. We consider it a true honor to be in this greatest-of-all partnerships with you.

To begin your subscription, all you need to do is give us a call or email us and we can start it right away. Click here if you’d like to email us about this service right now!

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What Others Are Saying About MBS’ Help Desk Retainer Subscription Service

“You folks at MBS are incredibly knowledgeable and responsive to our needs. In such a frustratingly fluid industry, your humility to find and apply the cure to our trials has given us a lot of peace. I could go on but we’d have to do dinner and a movie and make it a real date!”
–Bill Welsh, Pastor, Refuge Calvary Chapel in Huntington Beach, CA

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