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Showing The Love in IT Support

Archive for June 2016

Showing The Love in IT Support

I made an appointment to see an Apple Genius so they could resolve a battery issue in my wife’s iPhone. I was also going to have them replace my phone’s screen because of a scratch it picked up when about two weeks old. What happened is an example of how badly support can go wrong, and serves as a good reminder for all of us who interface with our customers.

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