Mobile Devices, Apps, & Other Exciting Technologies

Written by Nick B. Nicholaou on . Posted in Uncategorized

© 2017 by Nick B. Nicholaou, all rights reserved
President, Ministry Business Services, Inc.
Reprinted from MinistryTech Magazine

The world of computing is going through more changes, thanks to the cloud and its ability to make data–and access to it–pervasive. Anywhere and everywhere! How does a church or ministry decide what technologies to adopt? The answer is surprisingly Old School.

New & Exciting Technologies
There are so many new ways to access and process data! iPads and Androids are changing everything! Or they at least want to! Between those devices and our smartphones, it doesn’t seem like we need desktop and notebook computers anymore.

There are two issues worthy of addressing here: 1) the hardware, and 2) where our data is located in the cloud.

Hardware
Tablets are terrific tools, but are they the right tools for those jobs we are called to in The Church? For some jobs they are, but for some they aren’t. How can you tell which is correct for your organization?

My perspective is impacted by my degree and subsequent studies in management. That affects how I approach and strategically use technology. I told a member of our team recently that I like to manage as though I were a NASCAR driver: I want maximum RPMs and output, but I need to be equally focused on maintenance and care. With regards to maintenance, different members of the crew need different tools to get their job done (imagine giving the jackman’s jack to the engine tuner, or the engine tuner’s computer to the jackman!). This relates to the hardware options available today.

Depending on someone’s role, they may be best to use a tablet (iPad or Android) rather than having a desktop or notebook computer. This might be true for those who rarely work in accounting or databases, for example. Tablets are terrific for email, browsing, organizing thoughts in preparation to teach or lead a meeting, and so on.

Others, however, can only be efficient with a desktop or notebook computer. This might be true for those who work in accounting or databases, as well as graphic design and audio/video editing. Those roles need full keyboards, mice or trackpads, and monitors (displays in the Apple world). While it’s true that some of this work can be done on a tablet, the process will very likely take a big hit in efficiency. As those who want to hear “Well done” at the end of this earthly journey, good management means balancing efficiency with maintenance and care.

Data Location in The Cloud
The cloud is the vehicle driving us toward more use of tablets and smartphones to do the operational side of ministry. To be fair, some solutions have focused on creating very good and efficient apps to help us do more on those devices. But some solutions, like accounting systems and databases, are so large and intense that apps only access a subset of all that the computer version of the solutions have to offer.

There’s another issue that should be strategized when trusting our data to the cloud. The issue is the safety and availability of our data. The practical issue is whether our data will be available to us when we need it.

Let’s break this into two categories: how the data is available, and the safety of the data.

  • Churches and ministries function most efficiently and safely when certain kinds of data are sharable among members of a group or department. For instance, the children’s or youth department of a church may have multiple team members on staff, and those team members each need to access the same data. Their data needs to be in a shared folder. The administrative or human resource departments may have similar needs, but their data is sensitive and needs to be secure so that only the members of those departments can get to their data.

    It is important that whoever we’re entrusting the hosting of our data to can meet those sharable and security needs. There are some providers that can’t, and thus may not be good candidates to host our data.

  • Not all datacenters are created equal. The key issues are how they protect the data stored within their buildings (physical and technical security), and how redundant the necessary systems are to ensure uptime. The redundancy is the easiest to score. I created the following chart for my book, Church IT: Strategies and Solutions:

Tier
Rating

Redundancy

%
Uptime

Downtime

1

no redundancy (only one source of power, only one internet trunk, only one way to manage HVAC)

99.671%

up to 22.8 hours of downtime annually

2

partial redundancy

99.749%

up to 22 hours of downtime annually

3

full redundancy, a.k.a.
N+1 fault tolerance

99.982%

up to 1.6 hours of downtime annually

4

at least double redundancy, a.k.a. 2N+1 fault tolerance

99.995%

up to 26.3 minutes of downtime annually

I recommend only entrusting your data to a certified Tier 3 or Tier 4 datacenter. Anything less may mean you can’t get to your data when you need or want to. Remember, your busiest day of the week is when many others might schedule maintenance!

There are so many exciting technologies we can use today! Good management means getting optimal output from our team members, and that is dependent on providing them with the right tools based on their role in our organization.

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