Posts Tagged ‘Data Strategies’

Helpful Computer Hacks

Written by Nick B. Nicholaou on . Posted in Articles, Uncategorized

© 2017 by Nick B. Nicholaou, all rights reserved
President, Ministry Business Services, Inc.
Reprinted from MinistryTech Magazine

I grew up in an age when a ‘hack’ was someone who was incompetent. In those days there were no personal computers or mobile devices. Now everyone has access to multiple computers and various mobile devices. And wouldn’t you know it– ‘hack’ has a new meaning! Today a hack can be a clever way to get things done well.

Following are some hacks that can really help improve your efficiency on a computer!

Hacks for Computer Users
The following hacks are especially helpful for computer users.

Keyboard shortcuts. In today’s world of Windows and Mac operating systems we have become dependent on pointing devices. Granted, those devices are very helpful. But before these current operating systems, we used keyboard combinations to do some of what we now do with a mouse or track pad. Those keyboard shortcuts are still available to use, and they can save time! Here are six I still use often:

Function

Windows

Mac

Print

Ctrl + p

⌘ + p

Copy

Ctrl + c

⌘ + c

Cut

Ctrl + x

⌘ + x

Paste

Ctrl + v

⌘ + v

Italics

Ctrl + i

⌘ + i

Bold

Ctrl + b

⌘ + b

Multiple Monitors/ Displays. For those who’ve always used one monitor or display, having two or may three seem excessive. But the increase in productivity with two or three is surprising! I always recommend at least two now; the cost is minimal and the benefits are significant! My desk is configured with three: the one on my left always has Outlook running on it, the one in the middle is where I do most of my work, and the one on my right is for research references (browser, database, etc). I also find it helpful when opening large spreadsheets to stretch them across my middle and right displays!

Recurring Tasks. We all have them: recurring deadlines that are due every Wednesday, once a month, quarterly, etc. I use Outlook’s task functionality to set the reminders I need to help me hit my deadlines. This is one of the most helpful and least used tools available. I also use Outlook tasks to remind me to do things I’ve promised to do, helping me avoid them falling through the cracks of my active schedule.

Managing Email. Email consumes a larger part of our days than most of us want. I have three email hacks that help me stay focused and efficient, even though my average daily email count is well over 100.

  • Inbox. I keep my Inbox as empty as possible so I don’t waste time reading the same emails over and over. When an email comes in I either respond and then delete the original (a copy of the original is in my response!), put a flag (due date) of when I want to respond by and drag it to a subfolder based on the type of email it is (personal, business, etc), or delete it if it’s one I don’t care about (like an ad).
  • Sent Items. Once I send an email I delete it unless I need a reminder that I’m waiting for a response or it was a topic that could have legal ramifications (if it was, I make a PDF copy and store it).
  • Trash. I empty my trash at the end of every day. In the rare case that I need to find something I deleted, I log into our email server via browser (using Outlook Web Access), search deleted files, and restore it.

Automatic Backup. I always feel bad for someone who says a hard drive crashed and they lost all of their files, including photos that were irreplaceable. Losing important files is painful. There are many cloud services available to consumers that will automatically back up files to their cloud servers. There are also utilities in the Windows and Mac operating systems that will automatically back up files to an external drive.

Hacks for IT Professionals
The following hacks are especially helpful for IT professionals.

System setup checklists. As IT pros, we often set up new systems. If the process isn’t automated, I recommend creating a checklist to help achieve standardization. In addition to improving setup consistency, checklists save time because you don’t need to review your work to determine what you’ve already done after an interruption.

Professional Relationships. It’s so helpful to build friendships with people you can turn to when a challenge comes up that stumps you! Those ‘lifeline’ calls can save so much time! The best professional organization I’ve found for those in church and ministry IT is The Church IT Network (http://churchitnetwork.com). They have a low-cost annual gathering in the Fall, and low-cost regional gatherings in the Spring.

Monthly Backup Test. Set a task in Outlook to test your backup monthly. A good test is to restore a file or folder structure and then open the file(s) to verify the backups you’re relying on are good.

Those are some hacks that can really help!

Don’t Become a Cybercrime Victim

Written by Nick B. Nicholaou on . Posted in Articles, Uncategorized

© 2017 by Nick B. Nicholaou, all rights reserved
Ministry Business Services, Inc. President
Reprinted from inSIGHT

The most current stats published by the FBI (2015 via ic3.gov) show they received nearly 290,000 cybercrime complaints that year, with an associated loss of $1.1 billion! At the time of this writing a new ransomware called WannaCry (aka WannaCrypt) is infecting computers worldwide. Are you and your data safe? What do you need to do– and not do– to be safe?

Age Groups Affected
The two age groups most impacted by cybercrime are ages 20-39, and ages 40-59, and both of those groups are about evenly split. Together they account for 80% of cybercrime victims in the U.S. Thatmakes sense when you figure that those under 20 (4% of victims) don’t have much to spend online, and of those over 60 (16% of victims), only a portion of those are heavy computer users. So, what the stats seem to say is that if you use a computer, you are equally at risk no matter what your age is.

How Do Cybercrime Infections Happen?
Most cybercrime happens one of two ways:

  1. Via Email. An email appears in your inbox that has a link, graphics, or a form to complete, or may appear to be from someone you know (known as spear phishing).
  2. Via Infected Websites. Websites, even those that are legitimate, can be infected with malware easily if their hosts are not keeping up with security patches and strategies. Criminals can buy inexpensive ‘crimekits’ that look for and infect vulnerable websites. We’ve even seen that happen to church and ministry websites!

How to Protect Yourself and Your Data
Let’s address this in the two categories of email and websites.

  1. Via Email. There are a number of things you can do and are best not to do to help in this area:
    • Make certain your email is scanned by a capable SPAM filter to help minimize the number of dangerous emails that get to your inbox. I say minimize because some will still get through even the best SPAM filter; those are often referred to as zero hour emails. Zero hour emails are newly introduced methods and strategies that have not yet been identified as a pattern of dangerous email.

      Our firm prefers Barracuda SPAM filters. We even tested Microsoft’s O365 SPAM filtering solution, and found that it let many more unwanted emails through than the Barracuda– especially­ from other O365 email accounts.

    • The FBI warns as follows:
      • Do not click links in emails. I modify their warning, that you can click only if you first hover your mouse over the link, which will show you where it wants to take you. If you’re not certain the destination is safe; do not click the link.
      • Never reply to senders you don’t know. This gets tricky, though, because the sender can be spoofed, as in spear phishing. If you want to reply to someone– even someone you know, look at the email address in the ‘To’ field when you’re composing your response to be certain that address is what you expected to see there before clicking ‘Send’.
      • Do not fill out forms in emails.
      • Do not open attachments in unsolicited email.
      • Be skeptical of those representing themselves as surviving victims or friends in need.
    • I add one more item to the FBI’s list. Immediately delete SPAM emails, and empty your deleted items daily.
  1. Via Infected Websites. I recommend two methods of protection in this area:
    • Use a good firewall to protect your entire system from dangerous content transmitted from websites. The better firewalls let you filter content, but for this discussion, the focus is on protecting your systems from malware. Typically there is a subscription from the firewall provider that must be kept current to protect you from newer methods and strategies.

      The firewalls my firm recommends are SonicWALL firewalls running their Total Secure subscription package. We find those to be the sweet spot of features, protection, and cost for churches and ministries.

      If you’re a consumer vs an organization, check with your Internet Service Provider (ISP) and confirm with them that they have all of the protections turned on in the modem or router they provided.

    • Use a capable anti-malware solution on your computers– whether Windows or Mac (yes, Macs get infected too, regardless of what many say). The solution my firm likes most is Thirtyseven4.com; it is capable and reasonably priced.

Finally, keep a history of total data backups to help you recover from an infection that somehow slips through. There are no total guarantees of protection, and having a history of backups available (we prefer a full month of daily backups to cover an infection that has an incubation period and doesn’t ‘go live’ and get noticed for awhile), you should be able to recover from any infection that happens.

What About WannaCry Ransomware?
WannaCry takes advantage of a Windows vulnerability that Microsoft patched months before the outbreak occurred for all their supported operating and network operating systems. That said, it is important to keep your systems and apps up to date regarding patches; many of the updates are security-related.

It appears WannaCry is gaining access to files from people responding to a spear phishing attack. Be cautious with the emails in your inbox!

If you are running an unsupported Microsoft operating system, like XP, Windows 8.x, or Server 2003, Microsoft recently released a patch you can manually download and apply to shore up the vulnerability WannaCry exploits. Here’s a link directly to Microsoft for help:

https://blogs.technet.microsoft.com/msrc/2017/05/12/customer-guidance-for-wannacrypt-attacks/.

Don’t become a victim of cybercrime! These are easy-to-implement strategies and disciplines that you, your staff, and your family can adopt. And there will likely come a time when you’ll be glad you did.

Mobile Devices, Apps, & Other Exciting Technologies

Written by Nick B. Nicholaou on . Posted in Uncategorized

© 2017 by Nick B. Nicholaou, all rights reserved
President, Ministry Business Services, Inc.
Reprinted from MinistryTech Magazine

The world of computing is going through more changes, thanks to the cloud and its ability to make data–and access to it–pervasive. Anywhere and everywhere! How does a church or ministry decide what technologies to adopt? The answer is surprisingly Old School.

New & Exciting Technologies
There are so many new ways to access and process data! iPads and Androids are changing everything! Or they at least want to! Between those devices and our smartphones, it doesn’t seem like we need desktop and notebook computers anymore.

There are two issues worthy of addressing here: 1) the hardware, and 2) where our data is located in the cloud.

Hardware
Tablets are terrific tools, but are they the right tools for those jobs we are called to in The Church? For some jobs they are, but for some they aren’t. How can you tell which is correct for your organization?

My perspective is impacted by my degree and subsequent studies in management. That affects how I approach and strategically use technology. I told a member of our team recently that I like to manage as though I were a NASCAR driver: I want maximum RPMs and output, but I need to be equally focused on maintenance and care. With regards to maintenance, different members of the crew need different tools to get their job done (imagine giving the jackman’s jack to the engine tuner, or the engine tuner’s computer to the jackman!). This relates to the hardware options available today.

Depending on someone’s role, they may be best to use a tablet (iPad or Android) rather than having a desktop or notebook computer. This might be true for those who rarely work in accounting or databases, for example. Tablets are terrific for email, browsing, organizing thoughts in preparation to teach or lead a meeting, and so on.

Others, however, can only be efficient with a desktop or notebook computer. This might be true for those who work in accounting or databases, as well as graphic design and audio/video editing. Those roles need full keyboards, mice or trackpads, and monitors (displays in the Apple world). While it’s true that some of this work can be done on a tablet, the process will very likely take a big hit in efficiency. As those who want to hear “Well done” at the end of this earthly journey, good management means balancing efficiency with maintenance and care.

Data Location in The Cloud
The cloud is the vehicle driving us toward more use of tablets and smartphones to do the operational side of ministry. To be fair, some solutions have focused on creating very good and efficient apps to help us do more on those devices. But some solutions, like accounting systems and databases, are so large and intense that apps only access a subset of all that the computer version of the solutions have to offer.

There’s another issue that should be strategized when trusting our data to the cloud. The issue is the safety and availability of our data. The practical issue is whether our data will be available to us when we need it.

Let’s break this into two categories: how the data is available, and the safety of the data.

  • Churches and ministries function most efficiently and safely when certain kinds of data are sharable among members of a group or department. For instance, the children’s or youth department of a church may have multiple team members on staff, and those team members each need to access the same data. Their data needs to be in a shared folder. The administrative or human resource departments may have similar needs, but their data is sensitive and needs to be secure so that only the members of those departments can get to their data.

    It is important that whoever we’re entrusting the hosting of our data to can meet those sharable and security needs. There are some providers that can’t, and thus may not be good candidates to host our data.

  • Not all datacenters are created equal. The key issues are how they protect the data stored within their buildings (physical and technical security), and how redundant the necessary systems are to ensure uptime. The redundancy is the easiest to score. I created the following chart for my book, Church IT: Strategies and Solutions:

Tier
Rating

Redundancy

%
Uptime

Downtime

1

no redundancy (only one source of power, only one internet trunk, only one way to manage HVAC)

99.671%

up to 22.8 hours of downtime annually

2

partial redundancy

99.749%

up to 22 hours of downtime annually

3

full redundancy, a.k.a.
N+1 fault tolerance

99.982%

up to 1.6 hours of downtime annually

4

at least double redundancy, a.k.a. 2N+1 fault tolerance

99.995%

up to 26.3 minutes of downtime annually

I recommend only entrusting your data to a certified Tier 3 or Tier 4 datacenter. Anything less may mean you can’t get to your data when you need or want to. Remember, your busiest day of the week is when many others might schedule maintenance!

There are so many exciting technologies we can use today! Good management means getting optimal output from our team members, and that is dependent on providing them with the right tools based on their role in our organization.

What’s Your Backup Plan?

Written by Nick B. Nicholaou on . Posted in Articles, Uncategorized

© 2017 by Nick B. Nicholaou, all rights reserved
President, Ministry Business Services, Inc.
Reprinted from MinistryTech Magazine

Many believe the highest priority of IT (Information Technology) is disaster recovery preparedness; the ability to recover after a major data loss. Or after ransomware. We often call that a backup plan, because it all starts with good backups. So, what’s your backup plan?

Is Data Really at Risk?
Simply said, YES! Churches and ministries are not immune from data loss, and organizations deal with recovering from data loss at some level all the time. Consider these threats:

  • Data is stored on hard drives or flash storage somewhere, and like any man-made device, those can– and do– fail.
  • People accidently delete data.
  • Data is vulnerable to ransomware (virus-like malware that encrypts and locks data so it cannot be used again until a ransom is paid).
  • The buildings where your data is stored is vulnerable to man-made and natural disasters.

Apply to those an appropriate vulnerability-multiplier because we have an enemy that is interested in doing whatever it can to inhibit our progress in fulfilling the mission to which the Lord has called us.

Here’s What We Recommend, and Why
A good backup plan has the following components:

  • Backups are comprehensive, and happen automatically. Backups should encompass everything needed to recover from a disaster quickly. And they should not need to be manually triggered, but should happen automatically. Like, every workday night.
  • Backups are tested on a schedule. When backups are made, they should immediately be tested by the backup software to ensure they are accurate backups. But that’s not enough! The backups should also be tested– perhaps monthly– to be certain what we think we can rely on really can be relied on. I recommend choosing a data folder at random each month and restoring it, then checking to see if the files that were restored can be opened. We have seen problems that keep the restored files from being usable; the only way to be certain is to test your backups before you need them.
  • Backups have an off-site component. It is possible to lose an entire building to a disaster. For that reason, it is wise to have a recent backup stored with enough geographical separation to protect your organization from a larger disaster.

Here’s what we recommend:

  • Our favorite backup software to run at a server level is Veeam. For those using virtual server technology, Veeam can restore entire servers very quickly. Veeam can also do file-level restores and email-level restores for email servers.
  • We prefer backing up to tape rather than to other types of devices. Using LTO5 or LTO6 technology, it’s possible to backup very large servers quickly and efficiently. Some recommend online backup solutions and external hard drives, but they have challenges that cause us to think they’re not the best choice:
    • Online backup solutions are good for consumers, but not for full server backups. We know of three megachurches who tested their online backup solution provider’s offer to send the entire backup on a drive, and each of the three was not pleased with the results.
    • External hard drives have a lot of moving parts, and thus fail easily.
    • Tape is still the preferred choice of corporate America because it’s simple and reliable.
  • If a church or ministry is large enough to have a SAN (Storage Area Network), we encourage it to seek another church or ministry of similar size that is willing to exchange SAN replication.
  • Backup the entire data server each work night, and take one tape off-site weekly.

Going a Step Further
I like to take that strategy a step further when possible. If you have a Mac on your network with enough storage capacity, have your network synchronize its data to a folder on the Mac; we like Owncloud to accomplish this, but there are other tools available too. Then, using the Mac’s Time Machine app that is part of the operating system, backup the Mac to a large external hard drive. This will allow you to store versions of files going back as far as your external drive has the capacity to maintain.

My wife is a CA, and she shares office space with us. Most of her client projects are annual. Using this strategy, if she tries to open a spreadsheet that has become corrupt, we can restore a version going back more than a year from the last time she did work on behalf of that client!

Some call natural and man-made disasters resume-generating events for IT professionals who were not doing their due diligence in the backup/disaster recovery department. As personally tragic as that could be, imagine how tragic it would be for a church or ministry called to share the gospel and disciple believers– the most important calling on Earth!– if their data loss meant having to start from scratch! Disaster recovery is worth the effort and expense. So… what’s your backup plan? And do you test it?


Sidebar

Christians look forward to the day when we are with God in Heaven. That means there will come a day when we are not on Earth to take care of the network and data at our church or ministry. Have you made provisions for whoever succeeds you?

Documentation is Key
Use an app like Visio or Lucidchart to create a simple network diagram that includes key IP addresses, server service tags or serial numbers, and what services run on each server. Document any “unique” details of your network to keep the users and mission of your church or ministry moving forward once you’ve left.

Back Yourself Up!
Another great way to ensure a positive succession is to have a relationship with an IT vendor that can continue the IT vision for your organization in your absence. A terrific side-benefit is that you can take your much-needed vacation without getting interrupted because your vendor has your back!

Spending just a few hours creating documentation and searching for an IT vendor you can trust will go a long way towards your team blessing you on your heavenward journey (or earthly vacation). And because it’s good management, or stewardship, you will hear “Well done” at the end of the road.

Church & Donor Management Software – ChMS

Written by Nick B. Nicholaou on . Posted in Articles

© 2016 by Nick B. Nicholaou, all rights reserved
Ministry Business Services, Inc. President
Reprinted from inSIGHT

Solutions from church and donor management software providers keep improving in their ability to help churches and ministries fulfill their mission! Their features to track and communicate with people, their web and mobile device interfaces, and their powerful database tools make this category of software a big help and valuable asset for today’s ministries in reaching many with The Gospel and discipling them.

Church Software Historical Perspective
In the mid-1980s the number of these programs had grown to 262! Then some merged, some consolidated, and some went out of business, reducing the number to only 34. In the 1990s the Internet made it so easy for those writing solutions to share them that the number of solutions has since more than doubled! Our research this year found 72 solutions focusing on the church and ministry market, of which 39 qualified for this article (requirements include active marketing, minimum growth, and active development of their solution).

We always include new providers (those three years old or less) to give them a chance to build some momentum and compete with ‘the big guys’. It also keeps all of the providers ‘on their toes’ as the up-and-comers sometimes develop new technologies that benefit many churches and ministries in a new way.

Why Church Management Software?
The solution providers on the following pages meet the sophisticated and complex needs of churches and ministries. Tracking more than just names, addresses, and phone numbers, many of these also help build community and track family relationships, spiritual gifts, talents, interests, attendance, nursery security, contributions, fundraising campaigns, volunteerism, small groups, and more.

Church and ministry offices can be stressful workplaces because of the many deadlines that must be met by an administrative staff that is typically smaller in number than what would be found in a similar-sized secular business. Church management software, if well written, can be a soothing balm. If it’s powerful, capable, fast, and stable, the ministry team can rely on it to help them get the most possible work done– efficiently and with minimal stress. And if its abilities are broad enough, every ministry in the church or ministry can focus on just one database, increasing synergy and minimizing cost.

Church Management Software Defined
Some time ago Steve Hewitt, then Editor-in-Chief of Christian Computing Magazine (recently re-branded as MinistryTech Magazine), labeled the software category tailored to meet the needs of churches as Church Management Software, or CMS. More recently some began calling it ChMS to help prevent confusion since there are now so many software categories called ‘CMS’. Parachurch ministries need to track similar data, so we invited those solutions into this article too. Following is a well-researched list of the leading ChMS providers at the time of this writing, with each stating at the top of the feature chart whether their focus is church, parachurch, or both.

Not-for-Profit Accounting
Churches and ministries exist in a unique accounting niche that most software (and even most CPAs!) can’t help with. But many ChMS packages can help in this area.

One of a ministry’s most vulnerable areas is finance. All too often we hear about churches and ministries that have suffered embezzlement by a trusted team member. One of the best protections is an accounting system that has a good audit trail, tracking the detail of every transaction and whose data cannot be altered in any way. For these reasons, some ChMS providers have written their own fully-integrated accounting system.

Some churches and ministries want a ChMS that has a fully-integrated accounting system, and we list the functions they look for in the chart. Others may not care if the ChMS provider has written its own accounting system, and for them it’s good to know that most ChMSes can interface with ‘third-party’ accounting systems such as those in the chart that only provide nonprofit accounting solutions.

Feature Chart
We’ve tried to give you the most comprehensive and quickest format possible of those ChMS database and accounting functions ministry teams request most. We removed features provided by all ChMS providers to help focus on solutions’ distinct feature sets.

The chart lists solutions by the name their providers use to market them rather than by the company name (a change since last year). We included the company name, however, in the section following the chart in which we give information on each provider such as how to reach them, how long they’ve been making their solutions available, how many organizations they currently serve, their support hours, and how often they update their software. All of the information in this article was provided by the software companies.

The chart uses two symbols:

  • The ” 1 ” symbol indicates features ChMS companies provide directly, and
  • The ” 2 ” symbol indicates needs they meet through an outside (third party) source.

Happy Hunting!
Shop wisely. We recommend that you do your due diligence and check with current users of the software you’re interested in. Ask questions like:

  • Does the software do what was promised?
  • Is their support team capable and available?
  • If you were faced with the same decision today, what would you do differently?

Feel free to contact any of the providers listed.  They would love to help you in your ministry.  Happy hunting!

CLICK CHART IMAGE TO MAGNIFY

chms-chart

 

List of ChMS Providers in Chart

ACS
by ACS Technologies
Phone: 800.736.7425
Email: solutions@acstechnologies.com
Web: www.acstechnologies.com
Company Founded in 1978
Years Marketing CMS: 39
Ministries Currently Using: 50000
Number on Team: 395
Support: 9a-8p M-Th, 9a-6p Fri Eastern
Last Major Release: 10/1/2016
Updates per Year: 8

Fresh Vine
by Fresh Vine
Phone: 888.708.1905
Email: contact@freshvine.co
Web: https://freshvine.co
Company Founded in 2008
Years Marketing CMS: 5
Ministries Currently Using: 330
Number on Team: 3
Support: 10a-5p Central
Last Major Release: 10/1/2016
Updates per Year: Ongoing via Web

AgapeWORKS
by AgapeWORKS
Phone: 760.718.3273 x2
Email: info@agapeworks.org
Web: www.agapeworks.org
Company Founded in 2004
Years Marketing CMS: 11
Ministries Currently Using: 6188
Number on Team: 5
Support: 9a-5p Pacific
Last Major Release: 10/1/2016|
Updates per Year: 12

Iglesia HOY
by JR Software
Phone: 52+1.664.251.5478
Email: informacion@iglesiahoy.com
Web: www.iglesiahoy.com
Company Founded in 1999
Years Marketing CMS: 17
Ministries Currently Using: 2800
Number on Team: 6
Support: 8a-6p Pacific
Last Major Release: 7/1/2015
Updates per Year: 3

Aplos Accounting
by Aplos Software
Phone: 888.274.1316
Email: sales@aplos.com
Web: www.aplos.com
Company Founded in 2009
Years Marketing CMS: 5
Ministries Currently Using: 3200
Number on Team: 32
Support: 8a-4p Pacific
Last Major Release: 9/1/2016
Updates per Year: Ongoing via Web

Intacct
by Intacct
Phone: 877.437.7765
Email: info@intacct.com
Web: www.intacct.com
Company Founded in 1999
Years Marketing CMS: 16
Ministries Currently Using: 1700
Number on Team: 450
Support: 6a-5p Pacific
Last Major Release: 11/1/2016
Updates per Year: 4

Breeze
by Breeze
Phone: 888.320.6030
Email: support@breezechms.com
Web: www.breezechms.com
Company Founded in 2013
Years Marketing CMS: 3
Ministries Currently Using: 1600
Number on Team: 12
Support: 9a-5p Eastern
Last Major Release: 10/1/2016
Updates per Year: Ongoing via Web

MinistryTracker.com
by Ministry Tracker
Phone: 360.450.3542
Email: support@ministrytracker.com
Web: www.ministrytracker.com
Company Founded in 2004
Years Marketing CMS: 13
Ministries Currently Using: 2000
Number on Team: 5
Support: 9a-5p Pacific + 24•7 Pager
Last Major Release: 6/1/2016
Updates per Year: Ongoing via Web

CahabaWorks
by CahabaCreek Software (2AB, Inc.)
Phone: 205.621.9649
Email: sales@cahabacreek.com
Web: www.cahabacreek.com
Company Founded in 1997
Years Marketing CMS: 11
Ministries Currently Using: 1078
Number on Team: 8
Support: 9a-4p Central
Last Major Release: 3/1/2016
Updates per Year: 3

Parish Data System (PDS)
by ACS Technologies
Phone: 800.736.7425
Email: solutions@acstechnologies.com
Web: www.acstechnologies.com
Company Founded in 1978
Years Marketing CMS: 39
Ministries Currently Using: 50000
Number on Team: 395
Support: 9a-8p M-Th, 9a-6p Fri Eastern
Last Major Release: 10/1/2016
Updates per Year: 8

CCIS Shield CMS
by CCIS Church Management Software
Phone: 800.295.7551
Email: sales@ccissoftware.com
Web: www.ccissoftware.com
Company Founded in 1981
Years Marketing CMS: 36
Ministries Currently Using: 6704
Number on Team: 60
Support: 8a-5p Eastern
Last Major Release: 3/1/2016
Updates per Year: 3

ParishSoft ConnectNow
by ParishSoft (Ministry Brands)
Phone: 866.930.4774 x7
Email: info@parishsoft.com
Web: www.parishsoft.com
Company Founded in 1998
Years Marketing CMS: 18
Ministries Currently Using: 12000
Number on Team: 78
Support: 8a-8p Eastern
Last Major Release: 8/1/2016
Updates per Year: 4

CDM+
by Suran Systems Inc.
Phone: 877.891.4236
Email: sales@cdmplus.com
Web: www.cdmplus.com
Company Founded in 1987
Years Marketing CMS: 30
Ministries Currently Using: 6500
Number on Team: 30
Support: 8:30a-6p Eastern
Last Major Release: 10/1/2016
Updates per Year: 4

Realm
by ACS Technologies
Phone: 800.736.7425
Email: solutions@acstechnologies.com
Web: www.acstechnologies.com
Company Founded in 1978
Years Marketing CMS: 39
Ministries Currently Using: 50000
Number on Team: 395
Support: 9a-8p M-Th, 9a-6p Fri Eastern
Last Major Release: 10/27/2016
Updates per Year: 20

Church Membership Directory
by Software for Ministry
Phone: 817.219.1243
Email: mic@softwareforministry.com
Web: www.softwareforministry.com
Company Founded in 1984
Years Marketing CMS: 32
Ministries Currently Using: 400
Number on Team: 2
Support: 9a-5p Central
Last Major Release: 2/15/2016
Updates per Year: 3

Rock RMS
by Spark Development Network, Inc.
Phone: 623.777.3377
Email: info@sparkdevnetwork.org
Web: www.rockrms.com
Company Founded in 2012
Years Marketing CMS: 1
Ministries Currently Using: 150
Number on Team: 3
Support: 24•7 via Web or Email
Last Major Release: 8/1/2016
Updates per Year: 2

Church Windows
by Computer Helper Publishing
Phone: 800.533.5227
Email: sales@churchwindows.com
Web: www.churchwindows.com
Company Founded in 1987
Years Marketing CMS: 29
Ministries Currently Using: 12000
Number on Team: 28
Support: 9a-6p M-Th, 9a-5p Fri Eastern
Last Major Release: 8/1/2016
Updates per Year: 1

Roll Call
by By the Book
Phone: 815.234.7530
Email: kim@bythebook.com
Web: www.bythebook.com
Company Founded in 1992
Years Marketing CMS: 24
Ministries Currently Using: 4806
Number on Team: 6
Support: 8a- 5p M-F, 7a-1p Sun Central
Last Major Release: 12/15/2016
Updates per Year: 1

Church360°
by Concordia Technology Solutions
Phone: 800.325.2399
Email: softwaresales@cts.cph.org
Web: www.concordiatechnology.org/
Company Founded in 1869
Years Marketing CMS: 32
Ministries Currently Using: 1100
Number on Team: 25
Support: 7:30a-5p Central
Last Major Release: 8/1/2016
Updates per Year: 15

Seraphim Software
by Seraphim Software
Phone: 855.681.6160
Email: info@seraphimsoftware.com
Web: www.seraphimsoftware.com
Company Founded in 2012
Years Marketing CMS: 3
Ministries Currently Using: 225
Number on Team: 18
Support: 8a-7p Eastern
Last Major Release: 10/16/2016
Updates per Year: Ongoing via Web

Churchteams
by Churchteams.com, Inc
Phone: 817.320.4112
Email: info@churchteams.com
Web: https://churchteams.com
Company Founded in 2001
Years Marketing CMS: 9
Ministries Currently Using: 950
Number on Team: 7
Support: 8:30a to 5p Central
Last Major Release: 6/1/2016
Updates per Year: Ongoing via Web

Servant Keeper
by Servant PC Resources, Inc
Phone: 800.773.7570
Email: sales@servantpc.com
Web: www.servantpc.com
Company Founded in 1994
Years Marketing CMS: 22
Ministries Currently Using: 35000
Number on Team: 30
Support: 9a-6p Eastern
Last Major Release: 1/1/2016
Updates per Year: Ongoing via Web

ChurchTrac Software
by ChurchTrac Software, Inc.
Phone: 877.704.0222
Email: josh@churchtrac.com
Web: https://churchtraconline.com
Company Founded in 2004
Years Marketing CMS: 13
Ministries Currently Using: 6800
Number on Team: 6
Support: 8a-6p Eastern
Last Major Release: 10/21/2016
Updates per Year: Ongoing via Web

Shelby Systems
by Shelby Systems (Ministry Brands)
Phone: 800.877.0222
Email: sales@shelbyinc.com
Web: www.shelbysystems.com
Company Founded in 1976
Years Marketing CMS: 41
Ministries Currently Using: 8700
Number on Team: 84
Support: 7a -6p Central
Last Major Release: 10/1/2016
Updates per Year: 3

COMS and/or EFA for Windows
by Specialty Software
Phone: 800.568.6350
Email: sales@specialtysoftware.com
Web: www.SpecialtySoftware.com
Company Founded in 1982
Years Marketing CMS: 34
Ministries Currently Using: 6000
Number on Team: 10
Support: 9a-5p Eastern
Last Major Release: 10/1/2016
Updates per Year: 4

Shepherd’s Staff
by Concordia Technology Solutions
Phone: 800.325.2399
Email: softwaresales@cts.cph.org
Web: www.concordiatechnology.org/
Company Founded in 1869
Years Marketing CMS: 32
Ministries Currently Using: 3500
Number on Team: 25
Support: 7:30a-5p Central
Last Major Release: 5/1/2016
Updates per Year: 2

Cool Life CRM
by Cool Life CRM, Inc.
Phone: 800.988.8850
Email: sales@coollifecrm.com
Web: www.coollifecrm.com
Company Founded in 2005
Years Marketing CMS: 3
Ministries Currently Using: 34
Number on Team: 6
Support: 8a-6p Eastern
Last Major Release: 3/1/2015
Updates per Year: Ongoing via Web

Software4Nonprofits
by Cooperstock Software
Phone: 416.423.7722
Email: info@software4nonprofits.com
Web: www.software4nonprofits.com
Company Founded in 1999
Years Marketing CMS: 17
Ministries Currently Using: 5600
Number on Team: 2
Support: 9a-9p Eastern
Last Major Release: 10/1/2016
Updates per Year: 12

Donarius ChMS
by Nuverb Systems Inc.
Phone: 888.479.4636
Email: question@nuverb.com
Web: www.donarius.com
Company Founded in 1993
Years Marketing CMS: 18
Ministries Currently Using: 2210
Number on Team: 1
Support: 9a-6p Eastern
Last Major Release: 8/1/2016
Updates per Year: 20

The City
by ACS Technologies
Phone: 800.736.7425
Email: solutions@acstechnologies.com
Web: www.acstechnologies.com
Company Founded in 1978
Years Marketing CMS: 39
Ministries Currently Using: 50000
Number on Team: 395
Support: 9a-8p M-Th, 9a-6p Fri Eastern
Last Major Release: 9/1/2016
Updates per Year: 4

Excellerate Church Management
by Micro System Design
Phone: 888.371.6878
Email: info@excellerate.com
Web: www.excellerate.com
Company Founded in 1989
Years Marketing CMS: 18
Ministries Currently Using: 2396
Number on Team: 3
Support: 9a-5p Central
Last Major Release: 7/27/2016
Updates per Year: 12

TouchPoint Software
by TouchPoint Software LLC
Phone: 208.963.5388
Email: info@touchpointsoftware.com
Web: www.touchpointsoftware.com
Company Founded in 2009
Years Marketing CMS: 6
Ministries Currently Using: 285
Number on Team: 5
Support: 8a-5p Central + 24•7 via Email
Last Major Release: 10/27/2016
Updates per Year: Ongoing via Web

 

Faithful Steward
by Diakonia
Phone: 800.325.6642
Email: info@faithfulsteward.com
Web: www.church-software.com
Company Founded in 1992
Years Marketing CMS: 22
Ministries Currently Using: 1084
Number on Team: 3
Support: 9a-5p Central
Last Major Release: 10/1/2016
Updates per Year: Ongoing via Web

UCare
by UCare Technologies PTY LTD
Phone: via Email Only
Email: support@ucarehq.com
Web: www.ucarehq.com
Company Founded in 2011
Years Marketing CMS: 5
Ministries Currently Using: 400
Number on Team: 7
Support: 24•7 via Web or Email
Last Major Release: 10/1/2016
Updates per Year: Ongoing via Web

 

FellowshipOne
by FellowshipOne (Ministry Brands)
Phone: 844.459.8525
Email: sales@fellowshipone.com
Web: www.fellowshipone.com
Company Founded in 2004
Years Marketing CMS: 12
Ministries Currently Using: 4000
Number on Team: 50
Support: 7a-7p Central
Last Major Release: 8/16/2016
Updates per Year: Ongoing via Web

Web Church Connect
by Web Church Connect
Phone: 877.225.3713
Email: info@webchurchconnect.com
Web: https://wcclite.com
Company Founded in 2011
Years Marketing CMS: 5
Ministries Currently Using: 325
Number on Team: 4
Support: 7a-5p Pacific
Last Major Release: 7/1/2016
Updates per Year: 3 

Financial Edge NXT & Raiser’s Edge NXT
by Blackbaud
Phone: 800.443.9441
Email: solutions@blackbaud.com
Web: www.blackbaud.com
Company Founded in 1981
Years Marketing CMS: 20
Ministries Currently Using: 1050
Number on Team: 500
Support: 8a-8p Eastern
Last Major Release: 10/1/2016
Updates per Year: Ongoing via Web

Xero
by Xero
Phone: via Email Only
Email: sales@xero.com
Web: www.xero.com
Company Founded in 2006
Years Marketing CMS: 9
Ministries Currently Using: 1000
Number on Team: 1400
Support: 24•7
Last Major Release: 11/1/2016
Updates per Year: Ongoing via Web

FlockBase Church Software
by Owen & Walker Software Solutions
Phone: 877.883.5625
Email: ken@flockbase.com
Web: www.flockbase.com
Company Founded in 2006
Years Marketing CMS: 10
Ministries Currently Using: 3127
Number on Team: 2
Support: 9a-5:30p Central
Last Major Release: 12/1/2015
Updates per Year: 1